H&R Block employee recognized for going above and beyond –
By Patricia Beech –
Alicia Scott, office manager for H&R Block in West Union has won the 2017 Henry Block Excellent Client Service Award. The award is given to only 23 H&R Block employees nationwide.
“The award is given to those who go above and beyond to provide excellent customer service,” says Scott’s boss, Jeff Newman, the owner of the West Union franchise.
Scott, who has been with the company for eight tax seasons, traveled to Kansas City, Missouri to receive her award.
“It was a lot of fun,” she says. “I’m a small town girl, and I’ve traveled a little, but this was my first plane ride.”
She says winning the award was a complete surprise to her.
“I had no idea that Jeff had even nominated me,” she says. “I really felt like I’d just done what was expected of me.”
What she did was pick up the reins at the tax business when Newman was forced to undergo life-saving open heart surgery during the height of tax season.
“I tried to negotiate and put it off, but the doctor and my wife didn’t go for that,” says Newman. “So, on Feb. 8, which is right in the middle of our busy season, Alicia took over the office and she did a fantastic job.”
Stepping into a leadership position at the height of tax season was no small undertaking, especially since the company was short-staffed, having lost four employees from the previous year.
Scott, who is the busy mother of 11-year old twins, says being organized helped her to juggle her role as a mom and her 80-hour work week.
“It was just a matter of making sure that everything got done everyday,” she says. “I’d drop the kids off at school, go to work and make sure our customers were getting what they needed, then I’d pick the kids up from my mom’s in the evening, and do it all again the next day – but, on Sunday
when we closed, I got to take a minute for myself.”
Newman is understandably grateful.
“Somehow Alicia managed to keep it all together, and I can’t really put into words how much I appreciated having her here to take care of the operation while I was off and couldn’t,” he says. “She has a real sense of duty, and a strong work ethic which I really value. I’m so glad she was chosen for this award, and that she was recognized for her efforts.”